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Why is the MMI system on my Audi A6 not responding?

I recently purchased an Audi A6 and the MMI system has stopped responding. I have tried restarting the system but it still does not work. Any ideas on how to fix this issue?

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The issue may be due to a software glitch. It is recommended to perform a factory reset on the MMI system to see if that resolves the issue.

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