How do I troubleshoot the MMI (Multi Media Interface) in my Audi A3 2020?

I am experiencing issues with the Multi Media Interface (MMI) in my Audi A3 2020. It often freezes or crashes while I am using it. What steps can I take to troubleshoot and resolve this issue?

First, try resetting the MMI by pressing and holding the main control knob and top right control button simultaneously for 10 seconds. If this doesn't work, try updating the MMI software using an SD card. If the issue persists, it may be a hardware problem and you should contact your Audi dealership for assistance.

Check your Bluetooth and mobile device settings to ensure they are properly connected and functioning. If the issue persists, try disconnecting and reconnecting your device to the MMI. You can also try clearing the cache and data for the MMI app.

Ensure that your vehicle's software is up-to-date. If not, contact your dealership to schedule an update. You can also try a system reset by pressing and holding the NAV and Info/Media buttons simultaneously for 10 seconds.